Terms conditions Plastics LK explains the basic terms for using Plastics.lk, browsing products, placing online orders, contacting our team, arranging delivery, confirming pickup and completing purchases through our website, phone, WhatsApp or other official order support channels.

By using Plastics.lk, browsing products, contacting our team or placing an order, customers agree to follow these terms and conditions. Plastics.lk provides product information, order support and delivery coordination for customers in Sri Lanka.

The website content is provided to help customers understand available products, basic product details, prices, delivery options and order requirements. Customers are requested to contact our team for confirmation before placing urgent, bulk, colour-sensitive or delivery-sensitive orders.

Plastics.lk tries to provide clear and useful product information, including product names, images, colours, sizes, descriptions and general usage details. However, product details may change due to supplier updates, stock batches, colour variations, packaging changes or availability changes.

Product photos are shown for reference and may vary slightly from the actual product due to lighting, screen display, stock batch or supplier changes. Customers should confirm important details such as colour, size, quantity and suitability before ordering.

Product stock, colours and quantities may change quickly because inventory can move fast. Displaying a product on the website does not always guarantee immediate availability in every colour, size or quantity.

Customers are encouraged to confirm availability with Plastics.lk before placing urgent orders, visiting for pickup, arranging transport or making bulk purchase decisions.

Prices shown on Plastics.lk may be updated from time to time. Final order value may depend on product price, quantity, delivery charge, transport method and any applicable handling or packing requirement.

Customers should use only official payment methods confirmed by Plastics.lk. Do not share full card details, passwords or sensitive banking information through normal messages or WhatsApp.

Orders may be processed after product availability, colour, quantity, delivery details and payment requirements are confirmed. For some items, our team may contact the customer to confirm product details before dispatch or pickup.

Plastics.lk reserves the right to cancel, hold or request confirmation for an order if the product is unavailable, payment is incomplete, delivery details are unclear, pricing needs correction, or the order requires special handling.

Delivery can be arranged across Sri Lanka depending on product size, order quantity, delivery area, courier suitability and transport availability. Smaller items may be sent through courier where suitable. Larger, bulky or quantity orders may require road transport or special delivery arrangements.

Delivery timelines are estimates and may be affected by stock readiness, payment confirmation, courier schedules, road transport availability, weather, public holidays, incorrect address details or other conditions beyond our control.

Pickup or collection may be arranged only for confirmed orders. Customers should not visit directly without confirmation because product stock, colour options and order readiness may change.

Please confirm product availability, colour, quantity, payment status and pickup readiness with our team before arranging collection.

Once sold, products cannot be returned or exchanged.

Customers are kindly requested to check and confirm product size, colour, quantity, usage requirement, delivery location and suitability before completing an order.

Returns, exchanges or refunds are not accepted after sale confirmation, except only in rare cases where Plastics.lk has supplied an incorrect item and the issue is reported immediately with clear proof. Any approval is subject to product condition, packaging condition, order records and verification by Plastics.lk.

Customers are responsible for providing correct contact details, delivery address, product requirements, quantity, colour preferences and any special delivery instructions. Incorrect or incomplete information may cause delays, failed delivery or additional charges.

Customers should inspect product details before order confirmation and contact Plastics.lk if they need clarification.

Website content, page layouts, product descriptions, images, graphics, logos and other materials on Plastics.lk are provided for customer information and business use. Customers and visitors should not copy, reproduce, reuse or republish website content without permission.

Product brand names, supplier names and related marks belong to their respective owners where applicable.

Plastics.lk aims to provide accurate product information and helpful order support, but we cannot guarantee that every website detail will always be error-free, complete or fully updated at every moment.

Plastics.lk is not responsible for delays or issues caused by incorrect customer information, courier delays, transport disruptions, supplier stock changes, public holidays, weather conditions or events outside our reasonable control.

Plastics.lk may update these terms and conditions from time to time to reflect changes in our website, ordering process, delivery methods, payment options, product range or business requirements.

Customers are encouraged to review this page when placing an order or contacting us for product and delivery support.