Shipping returns and delivery information for Plastics.lk is explained clearly on this page so customers can order with confidence. We mainly support online orders, islandwide delivery, confirmed pickup for ready orders, and clear order confirmation before dispatch. Please read this policy before placing an order, especially for bulky items, colour-sensitive products, quantity orders, or urgent delivery requirements.

Plastics.lk serves customers through online ordering and delivery-first service. Delivery availability, charges and timelines depend on the product type, size, order quantity, delivery location and courier or transport availability. Small and medium products may be sent through courier where suitable. Larger, bulky or quantity orders may require special delivery arrangements, road transport, or a separately confirmed delivery plan.

Delivery time can vary depending on stock readiness, payment confirmation, public holidays, courier schedules and the customer’s area. For urgent orders, please contact our team before placing the order so we can confirm whether the required product can be dispatched within your expected timeline.

Delivery charges are calculated based on the delivery area, product size, order quantity, packaging needs and transport method required. Courier charges, road transport charges or special handling charges may apply depending on the order.

Our team will confirm the applicable delivery charge before dispatch or before final order confirmation where required. Customers are requested to provide the correct delivery address, contact number and any special delivery instructions to avoid delays.

Pickup or collection may be possible for confirmed orders, but customers should not visit directly without confirmation. Some items may be stored separately, may move quickly, or may require checking before handover.

Please confirm stock availability, colour, product details, quantity, payment status and pickup readiness with our team before arranging collection. This helps avoid unnecessary travel and ensures the correct item is ready for you.

Once sold, products cannot be returned or exchanged.

Customers are kindly requested to check and confirm the product size, colour, quantity, usage requirement, delivery details and order suitability before completing the purchase. Colour shades, product dimensions and availability may vary slightly depending on stock batches and supplier updates.

Returns, exchanges or refunds are not accepted after sale confirmation, except only in rare cases where Plastics.lk has supplied an incorrect item and the issue is reported immediately with clear proof. Any approval is subject to product condition, packaging condition, order records and verification by our team.

• Products once sold and accepted by the customer
• Used, damaged, opened, altered or handled products after delivery or pickup
• Products without original packaging where packaging is required
• Items ordered in bulk, specially arranged, or supplied based on confirmed customer requirements
• Colour, size, model, shade or preference changes after order confirmation

If you believe an incorrect item has been supplied, please contact us immediately with your order details and clear photos of the product and packaging. Claims should be reported before the product is used, installed, altered or handled further.

Our team will review the case and guide you. Approval is not automatic and is subject to order records, product condition, packaging condition and verification by Plastics.lk.

Product stock, colours, prices and delivery availability may change because inventory can move fast. Please confirm the latest details with our team before placing an urgent order, bulk order or visiting for collection.

For the smoothest experience, we recommend placing orders online or contacting us first through call or WhatsApp for order confirmation.