Privacy Policy Plastics LK explains how Plastics.lk may collect, use and protect customer information when customers browse our website, contact us, place an order, request delivery support, or communicate with us through phone, WhatsApp or online order channels.

Plastics.lk may collect customer information when you browse our website, contact us, place an order, request product availability, ask for delivery details, or communicate with our team. This information may include your name, phone number, WhatsApp number, delivery address, billing details, product enquiry details, order details and messages sent to our team.

We collect only the information that is reasonably required to respond to enquiries, confirm product availability, process orders, arrange delivery, support customer service and improve the shopping experience.

Customer information may be used to confirm orders, check stock availability, arrange delivery, calculate delivery charges, prepare pickup orders, provide customer support, respond to product questions and contact customers regarding order-related matters.

We may also use enquiry and order information to improve our product descriptions, website content, customer support process and delivery coordination.

For delivery orders, customers may need to provide accurate delivery details including name, address, phone number, product quantity and delivery location. This helps our team coordinate courier delivery, road transport, bulk delivery or other suitable delivery arrangements.

For pickup or collection, customer details may be used to confirm stock, colour, quantity, payment status and order readiness before collection.

Customers may contact Plastics.lk through phone or WhatsApp. Messages may include product names, photos, quantity requirements, delivery locations, pickup requests and order-related information.

These communications are used only to support customer enquiries, order confirmation, delivery support and after-order communication where required.

Plastics.lk may use cookies or similar website technologies to improve browsing experience, remember cart activity, support website functions, understand website traffic and improve product pages. Cookies may also help us understand which pages customers visit and how the website can be improved.

Customers can control or delete cookies through their browser settings, although some website functions may not work properly if cookies are disabled.

If online payment options are available, payment information may be handled by secure payment service providers or banking channels. Plastics.lk does not ask customers to share full card details through WhatsApp or normal messages.

Customers should only make payments through official payment methods confirmed by Plastics.lk.

Customer information may be shared with courier companies, delivery partners, transport providers, payment service providers or technical service providers only where needed to complete an order, arrange delivery, process payment or maintain website functionality.

We do not sell customer personal information to third parties.

We take reasonable steps to protect customer information from misuse, unauthorised access, loss or unnecessary disclosure. However, no online system, website, messaging platform or delivery communication method can be guaranteed to be completely risk-free.

Customers are encouraged to contact Plastics.lk only through official phone, WhatsApp or website communication channels.

Customers may contact Plastics.lk to request clarification about their order details, delivery information or communication history. Where reasonable and possible, our team will assist with order-related information and customer support enquiries.

Some information may need to be retained for order records, accounting, delivery verification, customer support or business requirements.

Plastics.lk may update this Privacy Policy from time to time to reflect website changes, order process updates, delivery changes, payment updates or legal requirements.

Customers are encouraged to review this page when placing an order or contacting us for product and delivery support.